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RentMarket marks the first marketplace

to offer living, working and leisure space renting

in a single platform

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INTRODUCTION


RentMarket provides an online platform that connects hosts who have available properties to list for rental to guests who are seeking to book such properties (collectively known as the "Services" hereinafter). The Services are accessible at www.rentmarket.com.my and any other websites through which RentMarket makes the Services available (collectively known as the "Site" hereinafter), and as applications for mobiles, tablets and other smart devices and application program interfaces (collectively known as the "Application" hereinafter).

This Privacy Policy (“The Policy”) is intended to inform you about how we treat your Personal Information. Please read this Policy carefully before using the Site/Application/Services. By accessing, browsing and using the Site/Application/Services, you acknowledge that you have read and understand this Policy. This Policy applies to your use of the Site/Application/Services only. The Policy does not extend to cover your use of Third-Party websites, even in cases where you are directed to such websites by a Third-Party link which appears on our Site/Application; or from the use of our Services in general.

If you do not agree to any part of this Policy, then we are unable to provide our Services to you, and you should seek to discontinue any further access or use of the Site/Application/Services, and to deactivate your RentMarket Account.


KEY DEFINITIONS


Where the definition of a term does not appear in this Policy, it shall be given its definition as outlined in our Terms of Service.

“Affiliates” means companies related by a common ownership or control. They can be financial and non-financial companies.

“Aggregated Information” means a compilation of information about all our users or specific groups or categories of users such that no individuals are specifically identifiable from the compilation of information.

“Data Controller” means RentMarket, the company responsible for the use and processing of your Personal Information.

“Third Parties” means companies or persons not related by common ownership or control (i.e. non-affiliates) or other unrelated individuals.

“Personal Information” means information (which may include sensitive information) relating to a living individual who is or can be identified either from that information or from that information in conjunction with other information that is in, or is likely to come into, the possession of the Data Controller.


INFORMATION WE GATHER (1)


User-Provided Information

Information that you make available to us from your use of our Site/Application/Services will be stored and processed. You may make your information available to us by (but not limited to):

(a) Registering for or updating any details of your RentMarket Account;

(b) Linking your RentMarket Account with a Third-Party Account, such that any information that you have provided to the Third-Party Account will be made available to us, to the extent authorised by your settings with the Third-Party Account;

(c) Accessing or using the Site/Application/Services, such as to search for or list Accommodations, making or accepting bookings, paying for Accommodations, booking or paying for any associated services that may be available, posting comments or reviews, or communicating with any other users;

(d) Communicating with us; or with another Member


INFORMATION WE GATHER (2)


The type of Personal Information that we may receive, store, process, and use includes (but is not limited to):-

(a) Mobile Data – This includes, among others, information about your location. If you wish to modify your privacy setting and limit our access to such Personal Information, you may disable location tracking functions on your device;

(b) Contact Information – This includes your email address, contact number, or ID from your Third-Party Account, if applicable, that you have used for, among others, login verification of your RentMarket Account;

(c) Log Data – These are information that is automatically recorded by the Rent Market serves whenever you access or use the Site/Application/Services, regardless of whether you are registered with or are logged in to your RentMarket Account. They include, among others, the date and time of your access, referring and exit pages and the URLs;


INFORMATION WE GATHER (3)


(d) Cookies – Cookies are used in our Site/Application, and you hence agree to making certain information available to us by accessing or using the Site/Application/Services. We also use demographic information to tailor the Site/Application and we share that information with third parties so that they can construct a clearer picture of our customer base and general consumer trends. If you wish to disable the usage of cookies, you may do so by modifying your settings in your browser settings, as we do not change our practices in response to a “Do Not Track” signal in the HTTP header from your browser or mobile application. You may also control targeted advertising by modifying the relevant settings, though you may lose some of the features and functionalities of using our Site/Application/Services;

(e) Third-Party Social Plugins – You may send to the Third-Party information that you are viewing on a certain part of our Platform if you are logged into your RentMarket Account with a Third-Party Account. Your privacy in this regard is governed by the Third-Party’s Privacy Policy to find out more about its data practices.


HOW NFORMATION IS USED (1)


Purposes for Which Your Personal Information Are Used
You agree that we may use your Personal Information for the following purposes, among others:-

(a) To enable you to access or use our Site/Application/Services, or to support any of your request, provide reference and status enquiries, and to determine the appropriate level of and type of services to be provided to you;
(b) To operate administrative and internal controls, including but not limited to determining amounts owed to or by you, payment to or collection of such amounts from you or a person authorised by you, and to process financial or payment transactions;
(c) To allow for your communication with other Members for the purposes of accessing or using our Site/Application/Services;
(d) To provide useful information about yourself to other Members so that an informed choice could be made between both parties before you engage with each other;
(e) To contact you with regards to any user or service updates;
(f) To operate, protect, and improve our Site/Application/Services, including undertaking analytics and research, as well as the provision of customer service;


HOW INFORMATION IS USED(2)


(g) To promote services related to our Site/Application/Services or those of our affiliates;

(h) To compare and verify information with third parties for the purposes of ensuring its accuracy;

(i) To coordinate and liaise with third parties to assess, evaluate, finalise and/or execute any contractual arrangements between you and third parties;

(j) To prevent, investigate or prosecute any activities that we think are potentially or are illegal, unlawful or harmful;

(k) To enforce any of our Policies, including the Privacy Policy as well as other Terms related to the operation of our Site/Application/Services;

(l) To comply with any of our legal obligations, resolve any disputes that we may have with any of our users, and to enforce any of our agreements with Third-Parties.


DISCLOSURE OF PERSONAL INFORMATION (1)


RentMarket will seek to keep your Personal Information confidential. However, the whole or part of your Personal Information which are received and stored by RentMarket may be disclosed to the following parties, among others:-

(a) Any employee or other persons who are under a duty of confidentiality to RentMarket or to any of our affiliates;
(b) Any agent contractor, third party service provider or investors who provides administrative, telecommunications, financial, legal, computer, payment, securities clearing, management, audit, insurance, professional or other services to RentMarket;
(c) Any nominee, trustee, co-trustee, social media company, advertising company, estate agent, lawyer, tax advisor, accountant, auditor, cleaning services, lock providers, other professional advisor or other person who is involved with the provision of services by RentMarket to you, whether such entities are engaged by RentMarket or by Members themselves;
(d) Any person by whom we are required or permitted by the applicable legal, governmental or regulatory requirements to disclose;


DISCLOSURE OF PERSONAL INFORMATION(2)


(e) Another Member if you engage with them in any way, or if you have had any previous dealings with them;

(f) Other companies or business entities with which we are seeking a potential sale or merger of our business with, to the extent as governed by this Privacy Policy;

(g) A successor in interest in the unlikely event of a liquidation, bankruptcy, or administration;

(h) Any Third-Party to whom you have permitted or requested RentMarket to share your Personal Information with, including but not limited to circumstances where you are logged in to your RentMarket Account with your Third-Party Account; or where you authorise your Listing to be included in search engines to be published as search results; and

(i) To any user of our Site/Application/Services, with regards to any reviews that you have provided on the relevant Guest/Host/Accommodation;


COOKIES POLICY (1)


Introduction
RentMarket uses cookies to obtain information and to store some of your personal preferences for future visits or uses. A “cookies” is a small piece of information sent by a web server to be stored in a web browser so that it can be easily accessible from the browser itself. Cookies allow you to have a more personalised and productive use of the Site/Application/Services. Other technologies which serves a similar function, such as web beacons and tracking URLs may also be used to track the traffic patterns of users from one page to another in order to maximise the web traffic flow. They may also be used in our messages to you to determine whether you have opened a certain message or accessed a certain link.
Purposes For Which Cookies Are Used
RentMarket or any of our affiliates, as well as any third parties that we engage in our provision of Services to you, may use cookies for the following purposes, among others:-
(a) To streamline the functioning of the Site/Application across different webpages, devices and browser sessions;
(b) To analyse our web page flow;
(c) To customise our services, content and advertising;


COOKIES POLICY (2)


(d) To measure promotional effectiveness;
(e) To promote trust and safety; and
(f) To detect and prevent fraud

Cookies Policy of Third Parties
Any third-parties that we engage with may also use cookies in the provision of their services to RentMarket. In the course of serving the Site/Application, these third-parties may also place a “cookies” on your browser for the purposes of, for example, tracking your behaviour on our Site/Application and advertising your Listings on Third-Party websites. Even if you are only browsing the Site, certain information including but not limited to
(i) browser type and version;
(ii) computer and connection information; and
(iii) time of accessing the Site, may also be collected every time you access the Site/Application for the purposes as outlined in this Privacy Policy. However, you acknowledge that RentMarket has no access to or control over these cookies.


COOKIES POLICY (3)


Disabling The Cookies
Most browsers automatically accept “cookies”. Our system will send “cookies” as soon as you visit our Site/Application, and you consent to RentMarket doing so by accessing and usin our Site/Application. However, you can modify or reduce the information that “cookies” collect from your device. This can be done by visiting the “Help” tab of your browser’s toolbar. However, kindly note that your use of the Site/Application may be adversely restricted (and possibly entirely barred), and that your experience of accessing the Site/Application and other sites may be affected should you choose to do so.
Changes to Our Cookies Policy
RentMarket is entitled to modify and update our Cookies Policies at any time should it be necessary to do so. We will notify our users of any material changes that we have made in relation to our Cookies Policy, either by uploading the updated version of the policy on our Site/Application, or by sending emails directly to our users. It is important for you to review any updated Cookies Policies. If you do not (i) agree to any contents contained in the Cookies Policies; or (ii) consent to any changes made in the updated Cookies Policies, then we would no longer be able to accommodate your use or access of the Site/Application/Services. If that is so, then you should stop accessing the Site/Application or using our Services, and proceed to deactivate your RentMarket Account.






RETENTION OF DATA


Your Personal Information will be retained for as long as it is necessary to fulfil the purposes for which you have consented such information are to be used, as outlined in the Terms of Services and this Privacy Policy, or as is required by the applicable law. Thereafter, your Personal Information will be permanently deleted from our database.


DATA PROTECTION


RentMarket takes commercially reasonable measures in safeguarding your Personal Information against any unlawful access, uses, accidental losses or damages. Appropriate security measures are implemented to protect our user database, and any access to this database is subject to internal restriction. Nonetheless, users should acknowledge that no systems are completely secure. Hence, it remains your personality to:-
(a) Safeguard your password and protect your RentMarket Account against any unauthorised access;
(b) Ensure that you maintain a good internet security;
(c) Change your RentMarket Account details if you believe that your internet or Account security is compromised;
(d) Inform us as promptly as possible about any security breaches that you believe have occurred;


LIMITATION OF LIABILITIES


While RentMarket and its users take reasonable steps to safeguard against unlawful interception and unauthorised access to your Personal Information, you acknowledge that we cannot be held responsible for any breaches to your data protection by those who gained unauthorised access to your Personal Information. We make no warranty, whether express, implied or otherwise, that a full protection against any unauthorised access to your Personal Information is guaranteed.
YOU AGREE THAT IN NO CIRCUMSTANCES SHALL RentMarket BE HELD LIABLE FOR ANY CONSEQUENTIAL, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, OR SPECIAL DAMAGES, OR ANY OTHER DAMAGES OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH A THIRD PARTY’S UNAUTHORISED ACCESS TO YOUR PERSONAL INFORMATION, THE PROPERTY INFORMATION, OR ANY OTHER USER-PROVIDED INFORMATION, REGARDLESS OF WHETHER SUCH DAMAGES OR LIABILITIES ARE FOUNDED ON CONTRACTS, STRICT LIABILITIES, TORT OR OTHER BASIS OF LIABILITIES. THIS LIMITATION OF LIABILITY ALSO APPLIES REGARDLESS OF WHETHER RENT MARKET WAS GIVEN ANY ACTUAL OR CONSTRUCTIVE NOTICE ON THE POSSIBILITIES OF SUCH DAMAGES.